Terms of Service

Last updated: [Insert date]

Welcome to Carlota Valeria.

These Terms of Service govern your access to and use of https://carlotavaleria.com and the purchase of our products.

By accessing our website or placing an order, you agree to these Terms.

1. General Information

Carlota Valeria offers designed silk pieces and related products through our online store.

We reserve the right to update, modify, or discontinue products, services, or website content at any time.

2. Eligibility

By using our website, you confirm that you are legally able to enter into a purchase agreement in your country of residence.

If you are under the legal age required to make purchases, you may only use our services with the involvement and consent of a parent or legal guardian.

3. Products and Availability

We make every effort to display our products, colours, and details accurately.

However, colours may vary slightly depending on your device screen and settings.

All products are subject to availability. We reserve the right to limit quantities or refuse orders when necessary.

4. Orders and Payments

When you place an order, you agree that:

• All information provided is accurate and complete.
• Payment details are valid and authorised.
• Orders are subject to acceptance and availability.

Payments are securely processed through trusted third-party payment providers.

We reserve the right to cancel or refuse an order in cases including suspected fraud, incorrect pricing, or availability issues.

5. Pricing and Taxes

All prices are displayed in the selected currency and may change without notice.

Customers are responsible for any applicable customs duties, import taxes, or additional charges required by their country.

6. Shipping and Delivery

Shipping times and costs vary depending on location and selected delivery method.

While we work with trusted shipping partners, delivery dates are estimates and may be affected by circumstances outside our control.

Carlota Valeria is not responsible for delays caused by carriers, customs processes, or external events.

7. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Customers are responsible for following the return conditions and requirements described in that policy.

8. Product Care

Our products are made from delicate materials and should be treated with care.

Customers are responsible for following care instructions provided with their purchase to preserve the quality and appearance of the item.

9. Intellectual Property

All content on this website, including but not limited to:

• Designs
• Prints
• Images
• Photography
• Logos
• Text
• Branding
• Product concepts

is owned by Carlota Valeria or used with permission and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, or use any part of our content without prior written permission.

10. Prohibited Use

You agree not to:

• Use our website for unlawful purposes.
• Attempt to damage, interfere with, or access our systems without authorisation.
• Copy or exploit our content or products for commercial purposes.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Carlota Valeria shall not be responsible for indirect or consequential losses arising from the use of our website or products.

Nothing in these Terms limits any rights that cannot legally be excluded under applicable consumer protection laws.

12. Privacy

Your personal information is handled according to our Privacy Policy.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

13. Changes to These Terms

We may update these Terms from time to time.

Any changes will be published on this page with an updated effective date.

14. Contact

For questions regarding these Terms, please contact:

carlotavaleria.inquiries@gmail.com