Privacy policy

At Carlota Valeria, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website https://carlotavaleria.com, purchase our products, or interact with our services.

1. Data Controller

The data controller responsible for processing your personal information is:

Carlota Valeria
Email: carlotavaleria.inquiries@gmail.com

If you have any questions regarding how we handle your personal information, you can contact us using the email address above.

2. Information We Collect

We may collect the following categories of information:

Personal Information

Name
Email address
Phone number
Billing and shipping address
Order information and purchase history

Payment Information

Payment information is processed securely through trusted third-party payment providers. We do not store complete payment card details.

Technical and Usage Information

We may collect:

IP address
Browser type
Device information
Operating system
Pages visited
Interaction with our website

This information helps us improve our website, security, and customer experience.

3. How We Use Your Information

We use your information to:

Process and deliver your orders
Provide customer support
Manage returns, refunds, and exchanges
Improve our products, website, and services
Communicate with you regarding your orders
Send marketing communications when you have provided consent
Prevent fraud and maintain website security
Comply with legal obligations

4. Legal Basis for Processing (EU Customers)

For customers located in the European Economic Area, we process personal data based on:

Performance of a contract (such as fulfilling orders)
Legitimate interests (such as improving our services and preventing fraud)
Legal obligations
Consent, where required (such as marketing communications)

5. Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties that help us operate our business, including:

Payment processors
Shipping and delivery providers
Website hosting providers
Analytics and marketing service providers
Customer service tools

These providers only process information necessary to perform their services.

We may also disclose information when required by law or to protect our legal rights.

6. International Data Transfers

Your information may be processed in countries outside your country of residence, including where our service providers operate.

We take appropriate measures to ensure that your information remains protected in accordance with applicable privacy laws.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enable website functionality
Remember preferences
Analyse website traffic
Improve user experience
Support marketing activities

We may use third-party services such as Shopify, analytics providers, and advertising platforms to help us operate and improve our website.

You can manage or disable cookies through your browser settings. Some website features may not function properly without cookies.

8. Marketing Communications

If you subscribe to our communications, we may send you emails about products, launches, offers, and updates.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

9. Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Object to or restrict certain processing
Withdraw consent where applicable
Request data portability

To exercise these rights, please contact us at:

Email: carlotavaleria.inquiries@gmail.com

If you believe your personal data has been processed unlawfully, you may have the right to lodge a complaint with your local data protection authority.

10. Data Security

We use reasonable technical and organisational measures to protect your personal information.

However, no online transmission or storage method can be guaranteed to be completely secure.

11. Children’s Privacy

Our website and products are not intended for children. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.

13. Contact Us

If you have any questions regarding this Privacy Policy, please contact us: