Shipping policy
Last updated: 13-07-2026
At Carlota Valeria, we carefully prepare every order to ensure that each piece reaches you in the best possible condition.
In-Stock Products
For products that are currently available in stock, orders are processed and prepared within 1–2 business days after payment confirmation.
Once your order has been dispatched, delivery typically takes approximately:
7–8 business days
Delivery times may vary slightly depending on the destination, customs procedures, carrier delays, or circumstances beyond our control.
You will receive tracking information once your order has been shipped.
Pre-Order Products
When a product is temporarily out of stock, it may become available through our pre-order system. This allows you to reserve your piece while we prepare the next production batch.
Pre-order pieces require additional time because each item is carefully crafted using specialised machinery and techniques designed for working with delicate silk fabrics.
The estimated production and preparation time for pre-order items is approximately:
5 weeks
Once your pre-order item has been completed and dispatched, you will receive tracking information with your delivery details.
Important Information
- Delivery times begin once the order has been dispatched, not from the date of purchase.
- Orders containing both in-stock and pre-order items may be shipped together once all items are ready.
- Customers are responsible for providing accurate shipping information. Carlota Valeria is not responsible for delays caused by incorrect addresses.
- International customers may be responsible for customs duties, taxes, or additional fees required by their country.
If you have any questions regarding your order or shipping, please contact us:
Email: carlotavaleria.inquiries@gmail.com