FAQs

Orders & Shipping

Do you ship worldwide?
Yes, we deliver to most destinations around the world. Every piece includes complimentary worldwide shipping, reflected in the price you see, no surprises at checkout.

How long does shipping take?
Once your piece leaves our production house , delivery typically takes 7–10 days to most destinations worldwide for in-stock orders. For pieces made to order, please allow approximately 5 weeks, as each one is crafted especially for you before it begins its journey to your door. You will receive tracking information as soon as your order ships.

How can I track my order?
As soon as your order ships, you'll receive a confirmation email with your tracking number and a link to follow its progress.

Is shipping included in the price?
Yes, worldwide shipping is complimentary and already reflected in the price of every piece.

Do I have to pay customs duties or import taxes?
Depending on your country, additional customs fees or import taxes may apply upon delivery. These charges are outside our control and are the responsibility of the customer.

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Made to Order

How long does a made-to-order piece take?
Please allow approximately 5 weeks for your sarong to be crafted with care before it ships.

Can I cancel my order?
Because production begins shortly after your order is placed, we can only accommodate cancellations within 24 hours of purchase. Please contact us as soon as possible at carlotavaleria.inquiries@gmail.com.

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Products & Materials

What materials do you use?
Our sarongs are crafted from 100% Bombyx Mori mulberry silk satin sourced from Bombyx Mori silkworms raised on dedicated farms, where they feed exclusively on mulberry leaves to produce silk of the finest quality. Each piece is printed using specialized silk printing techniques and finished with hand-rolled hems for a refined result.

Are your garments made from real silk?
Yes. We use exclusively 100% Bombyx Mori silk satin, prized for its softness, drape, and natural sheen.

Where are your products made?

Each piece is crafted in China, where specialized machinery designed for fine silk printing brings each design to life with precision, before every sarong is finished by hand through hand-rolled hems and careful sewing.

How should I care for my silk garment?
We recommend dry cleaning to preserve the quality and longevity of the silk. If ironing is needed, use steam or a conventional iron on a low setting, always with a protective cloth between the iron and the fabric.

Is it normal for silk to wrinkle?
Yes, this is completely normal. Silk is a natural fiber, and slight wrinkling is part of its authentic character, unlike synthetic fabrics, it moves and breathes differently. Light steaming will restore its smooth finish.

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Sizing

How do I choose the right size?
Our sarongs are designed as one-size, versatile pieces that can be styled and tied in multiple ways to flatter different body types and occasions.

Do you have a size guide?
We offer styling guidance on how to tie and wear your sarong for different looks. https://www.instagram.com/carlotavaleria.silk/

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Returns & Exchanges

Can I return my order?
Yes. If you are not fully satisfied, you may return your item within 14 days of delivery for a full refund, provided it is unworn, unwashed, and returned in its original packaging with the protective bag unopened and intact. Each piece undergoes a quality inspection before dispatch. Items removed from the original bag will not be eligible for return.

How long do I have to request a return?
You have 14 days from the date of delivery to initiate a return.

Are pre-order items eligible for returns? 
Yes, pre-order pieces are eligible for return under the same 14-day policy from the date of delivery, provided the item is unworn, unwashed, and returned in its original packaging with the protective bag unopened and intact.

When will I receive my refund?
Once we receive and inspect your returned item, your refund will be processed within 5–7 business days to your original payment method.

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Payments

What payment methods do you accept?
We accept all major credit and debit cards, as well as PayPal.

Is my payment secure?
Yes. All transactions are processed through encrypted, secure payment gateways, and we never store your payment details directly.

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Customer Support

How can I contact you?
You can reach us at carlotavaleria.inquiries@gmail.com, and our team will be happy to assist you.

How quickly do you respond to enquiries?
We aim to respond to all enquiries within 24–48 business hours.